Data controls

Eka Care provides healthcare software to organizations and practitioners. For records created or stored in these products, the organization or practitioner using Eka Care decides how the data is used, shared and retained. Eka Care processes these records as per their requirements.

Data roles and responsibilities

Patient

The person the record is about (Data Principal). Has rights of access, correction and erasure under applicable law.

Workspace Owner

The organization or practitioner responsible for the workspace (Data Fiduciary). Decides how the data is used, shared and retained, and is responsible for obtaining required consent.

Eka Care

Processes and stores data as per the Workspace Owner's requirements (Data Processor). The Eka Care platform is an ISO / ABDM / HIPAA certified multitenant technology platform.

Products for organizations and practitioners

EkaScribe

Turns a consultation into a clinical note for the doctor to review.

EkaDoc (EMR)

The medical record for outpatient and inpatient care, including patient records, prescriptions, appointments and admissions.

EkaAgents

AI agents that handle patient conversations on the Workspace Owner's behalf.

Developer Platform

APIs for teams building their own health products on Eka Care.

Product for patients

Eka Care patient app

An ABDM-compliant personal health record (PHR) app that keeps a patient's medical records in one place. It connects to ABDM and operates under ABDM's consent framework. There is no Workspace Owner for the patient app; Eka Care is the Data Fiduciary.

Storage and security

Data residency

India and South Africa

Hosting

AWS infrastructure in the workspace's region. India workspaces are hosted in India and South Africa workspaces are hosted in South Africa.

Encryption

Industry-standard encryption is used for data in transit and at rest.

1. Who sees your data

   1. Eka Care staff access meta data of consultations and records only to resolve a support request, and only with the Workspace Owner's approval. Every such access is logged. We cannot modify or delete any data without consent.

2. Data sharing

   1. Eka Care does not independently decide to share data with anyone. Data is shared only at the direction of the Workspace Owner, with their consent. The Workspace Owner is ultimately responsible for obtaining any further consent necessary for data sharing.
   2. When we use AI models from other providers to deliver a feature, our agreements do not allow those providers to retain your data or use it to train their models.

3. How long we keep data

   1. We retain data only as long as needed to provide the service and meet applicable legal requirements.
   2. Consultation audio is retained as per the requirements of a workspace. The Workspace Owner has full control to modify this in workspace settings.
   3. Records are retained for the life of the account, subject to applicable legal requirements and the Workspace Owner's retention settings.

4. Deleting data, accounts and workspaces

   1. Within a workspace: the Workspace Owner can delete any records at any time.
   2. In the patient app: you can delete your account, and the data in it, at any time under Profile → Data & Privacy.
   3. A whole workspace: write to support@eka.care and we will delete it, along with the data in it.

5. Using your data to improve Eka Care's AI

   1. Eka Care uses data from its products to improve its AI, so it can become more accurate and useful for the users who rely on it. This setting is on by default, and you can switch it off at any time.
   2. The setting is called Improve Eka Care's AI models, under Profile → Data & Privacy.
   3. When this setting is on, Eka Care may use your consultations and the records stored in the products you use to improve its AI.
   4. Before any data is used for AI improvement, personally identifiable information (PII) is removed and the data is anonymized so that it cannot be linked back to an individual patient or clinician.
   5. Data relating to anyone under 18 is used for AI improvement only where a parent or guardian has explicitly consented. Otherwise, it is excluded.
   6. This data is used only to train Eka Care's own AI models.

6. Grievance redressal

   1. If you have a question or concern about your data, contact our Grievance Officer at support@eka.care. We will respond within the timelines required under applicable law.

© 2026 Orbi Health Private Limited. This page forms part of the Eka Care Privacy Policy.